My phone cracked in my otter box

For the safety of our employees and our community, otter products is operating at a reduced capacity. I purchased my otter box in the local telus shop on november 3rd, now will i have to completely buy a new one, go to my local. Warranty covers physical damage that may happen to your otter box case. How do i check the warranty of my otterbox as my phone broke inside of one. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in. Like most every one, i dropped my brand new iphone 5 in the toilet. People are telling me since i had my phone in my case they you guys replace it. My otterbox cracked, will otterbox replace it for free. Otterbox defender series shell protective case for cell phone. I have found nice clear ones that are rubbery and protect the edges from drops quite nicely. Jun 16, 2017 hello there, i dropped my phone while it was in the otter case and my phone shattered. Ive had my phone since release and dropped it a couple a times without a case and never damaged it. My iphone 3g survived being run over by a airline baggage cart last winter because it was in the otter box case. Only if you paid for an accidental damage geek squad plan for your phone.

I dropped my phone last weekend once on the back and my back glass to my iphone xr shattered. Aug 14, 2014 since my case was a gift, i did not have the receipt. Rated 5 out of 5 by clayton from alpha glass i received my alpha glass protector and immediately installed it according to directions. Otterbox samsung galaxy s4 commuter series protective case. Mar 07, 2017 on november 2nd, 2017, gethumanassinisa reported to gethuman that they were having an issue with otterbox and needed to get in touch.

Dec 11, 2017 my phone was brand new and i got a otter box with it, i put the otter box on it and that was on october 3rd today december 11 my phone was wrapped in my blanket and i picked up my blanket and the phone dropped from about 2 feet high maybe a little less and it cracked. Hello there, i dropped my phone while it was in the otter case and my phone shattered. How do i get a new phone because they are to protect the iphone 6 please let me know. I have dropped my phone on the face many time and it has not cracked once. I have bought otter box defender case in 2018 in usa and i relocated to dublin ireland my phone is protected by otterbox and i have got cracked screen do you replace my screen. I thought it was going to be alot of work, but you only have to fill out a piece of paper short and then take a pciture of your broken phone case. Within one week, i had to replace my screen protector three times within 2 weeks of purchasing the case. I have spent lots of money on otter box defender cases and have had to have each one replaced twice. Dec 21, 2015 i cracked my iphone 6 while it was in a otter box. While they are both hard cases and protect the glass backs of the iphone 4 and 4s, what makes the otter box better is how much of the phone is actually protected. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims. My son fell with his phone in his pocket and now his screen is spider webbed.

No water damage at all even had the phone company check. Buy otterbox defender pro series case for galaxy s9, black at. Otterbox defender pro series case for galaxy s9, black. Otter box, you cant drop your phone in water and in some case models are breakingpeeling really quick.

The company provides a warranty for the case only and not your iphone. If you appreciated this guide, please share it with your favorite people. So, if you accidentally dropped your phone badly, the screen can shatter in the otterbox. After sitting in my couch, infront of the tv, i put my droid x phone with the incipio case on on the arm rest of the couch and then suddenly it falls to the floor flat. I bought this case so i would not have to worry if my phone fell but i was shopping and it fell out of my cart and my phone cracked not happy with the otterbox not protecting like it was supposed to. Here is what to do if your iphone screen shattered in otterbox. I routinely drop my phone 34 ft onto concrete im a klutz.

Im tired of replacing glass and hoped thai would do the trick. I dropped my phone on concrete and the back glass of the device. Like a lot of people who choose otter box because of its durability, im a little clumsy. I love that it is compatible with the otter box defender case. At the same time, you still can see the phone through them unlike the massive otter box cases.

I like that the case feels nice with semigrippy rubber around the side, but rigid and hard along the surfaces on the back at the same time. Otterbox the otter box cracked my phone dec 11, 2017. You can find your order number when you login to your otterbox. All in all, this case is pretty, and can stand drops, and it has not cracked my phone yet but i would, and probably will purchase an otter box again. Otter box will replace its product if you break it. Ive carried my iphone 4 in an otter box for a long time before i watched my boss tediously clean and install his phone in a shiny new otter box defender, then promptly drop and shatter it 45 minutes later. Thank you otter box for such a great product and protection for my phone. The issue was classified by gethumanassinisa at the time as a general customer complaint problem, and was later reported to be fixed on november 18th, 2017. The otter box is a better iphone case than the lifeproof case. I bought otter box for its reliability and durability, as my daughter has already cracked two screens. Learn about otterbox defender series case for samsung galaxy note8 black with answers best buy. Engineered by corning, it flawlessly preserves image quality while still providing defense against drops, impact and everyday damage.

Hi so yesterday i identically dropped my iphone on the ground and part of my otter box broke. My phone has some light spots on the screen and that is when i noticed the crack. What are ways that i can prevent my phone from getting a. Once you are logged in, you can find your order number in the order history section within the my account area. I purchased and iphone xr with an otter box defender case.

A simple guide for solving this common otterbox problem quickly and effectively by gethuman. My otter box defender more than protects my phone around the barn or construction projects. For the second time my screen cracked with the defender series iphone 6s. Not all phone cases are created equal, especially when the phone is all screen. This one is less than 6 months old and did not protect the phone like promised.

Doesnt matter if it lands screen up or down, nothing has broken. We kindly ask for your patience and grace, as operations are delayed. Rated 5 out of 5 by kiote703 from my first one saved my phone. My phone broke inside my other box case will they replace my phone at no charge. I bought this product for my new lg stylo 3 and it fits perfect and the greatest protection for my phone.

In this video i talk about breaking my otterbox case several. I dropped my phone, shattering the screen and breaking my otterbox, ive heard otterbox will sometimes replace your iphone if it breaks while inside the otterbox case because of their whole iphone wont break code, is that true. It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screenlcd doesnt work anymore wither. The following warranty periods apply to the products each, a warranty period. Ive had this case on my phone since i got it on june 22, and dropped it basically once a day, maybe twice. This unit went on over my phone a little tight at first, as it was activating some of the side volume buttons as it was being fitted over my iphone 8 plus.

Early today i cracked my phone and i had my phone inside the case and its cracked very badly. Since my case was a gift, i did not have the receipt. And if you spot any issues with our how do i check the warranty of my otterbox as my phone broke inside of one. I love my otter box case and would recommend anyone who is looking for a great case to purchase a otter box. Otterbox amplify series screen protector for iphone xs max. Later, i spilled a little water on the back and wiped it off, not worrying about my phone because it was tucked solidly in the otterbox not.

The otter box cracked a bit but otherwise the phone was completely unharmed. The otterbox has protected my phone from brutal damage countless times. How do i check the warranty of my otterbox as my phone. Reviewed in the united states on november 29, 2017. The otter box holster for the iphone doesnt really hold the phone in well and my jacket flipped the phone out of the holster. My alpha glass cracked and there is shard of glass. My phone broke inside my other box case will they replace. Keep your iphone xs maxs display fresh and blemishfree with the ultratough amplify series screen protector.

Otterbox s customer phone numberall otterbox contact informationhow to fix common otterbox issues. It does well with protecting the screen from scratching and smudging but it fell off on the very first drop. I have a otterbox case on my phone and today my phone fell out of my pocket at work and is now not working right. Now i am very upset that i have a shattered back glass and the only way i can get it replace is by replacing the whole phone. I was doing a nandroid back up, so i just put it there temporary and i hardly drop my phone, i really try to take care of my phone. Finally, one of the prongs on the inside of my phone broke and it killed the entire phones ability to charge do not buy the pink and gray case it will ruin your phone. I have always purchased otter box defender series cases for all of my phones because they have full protection for the phone and i am hard on my phones. On november 2nd, 2017, gethumanassinisa reported to gethuman that they were having an issue with otterbox and needed to get in touch.

I work outside, near the planes but not for an airline that carries passengers. Nfl defender by otterbox for samsung galaxy s 6 new. Otherwise best buy, nor otter box will cover a damaged phone, even if it broke inside the case. The otter box wraps around the front over the microphone and earpiece of the iphone.

Otterbox alpha glass screen protector 7758283 cell. Im not sure how you deal with these situations, but since the ottercase is supposed to prevent that from happening, is there a chance to be reimbursed for my broken phone. The first one gave its existence to save my phone when i forgot i left it on the roof of my car and it flew off going 60 mph and hit the asphalt. Its a preventative measure, but its not 100% guaranteed to protect your phone from everything. My phone was brand new and i got a otter box with it, i put the otter box on it and that was on october 3rd today december 11 my phone was wrapped in my blanket and i picked up my blanket and the phone dropped from about 2 feet high maybe a little less and it cracked. I have an otterbox case and my phone fell out of my hand and cracked. The poor thing knows what its like to be dropped down a flight of stairs.

I have the big defender otter box case on my iphone 5 and today i was holding it at waist height and dropped it onto gym floor. I love otter box and i have never had a phone break. It fel out of my pocket in my bathroom and i didnt notice at the time, but the otter box casing cracked. A week or so after i decided that if it was meant to crack or shatter it would no matter what case it was in. Well, dont expect the company to replace the screen for you. Any recommendations for protective iphone cases that are gym friendly and more aesthetic than otter box. It has a otterbox case i got an otter box for my birthday and its broken.

Otterbox replaces iphone case with no questions, amazes. Now what i want to know is if i can phone otter box and get another case, by the way i have the commuter series. Stay tuned for part 2 when my case arrives otter box twitter. I know my friends mom did that but she had an iphone 3 and i have and iphone 4. I did not even have to drop my phone i just put it on the table and the next time i looked my screen cracked. I drop my phone all the time and it hasnt cracked once since i got an otter box, absolutely great protection for anyone prone to breaking phones. Another time i dropped my phone onto some carpeted floor and it still cracked. I was a dedicated otter box user before this, but i cant take the risk of this happening again so i have switched to a different brand. Dont want to take it off because im afraid to drop and crack screen on my ipone xr gethuman3669285 did not yet indicate what otterbox should do to make this right. I know my friends mom did that but she had an iphone 3 and i.

I had my phone in my puffer jacket, dropped it onto the table, not even a 20cm fall, and already cracked. Gethuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. I dropped a dumbbell on my iphone at the gym and cracked my screen. Received my otterbox defender iphone 5 case other day, being an otterbox fan since the release of the iphone 4, this case for the 5 leaves me a little disappointed. It was tested on the first day as she threw a tantrum and threw the phone five feet away not a scratch. The otterbox defender actually has a small crack in it as well that isnt the end, after the initial small crack in the ipad, it must have made it easier for the ipad to break because while in church, my daughter dropped the ipad inside the church fellowship hall and the entire screen. My alpha glass cracked and there is shard of glass when using phone.

Please call us if you have trouble logging into your otterbox. My fingers were slippery from the popcorn i had and it slipped out of my hand and landed screen first in the otter box. I purchased my otter box in the local telus shop on november 3rd, now will i have to completely buy a new one. Finally, one of the prongs on the inside of my phone broke and it killed the entire phone s ability to charge do not buy the pink and gray case it will ruin your phone.

The part right around the bottom near the plugin cracked off. However, that being said the case has cracked the hardshell within the first year. The outer rubber case makes the phone easy to hold and secure in my hand. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to.

So, if the case gets damaged, they will replace it, but they will never replace your iphone s screen. I have a one year warranty on it so can i get it fixed for free. Jan 23, 2014 my daughters ipad mini cracked while in the otterbox. Cell phone device protectionunits soldjanuary 2016 july. My daughters ipad mini cracked while in the otterbox. My screen cracked and so did my otter box, is this under warranty. I just put in my birth date as the purchase date and followed the rest of the instructions listed here.